FAQ

The rebrand signifies a fresh start and a renewed focus on innovation, quality and global competitiveness. KG Mobility acquired SsangYong in 2022 and rebranded it globally in 2023, with markets now aligning with the new brand identity.

KGM stands for KG Mobility, which acquired SsangYong in 2022.

KGM is a South Korean brand, rooted in South Korea’s automotive heritage.

Use Find a dealer to see your nearest dealer.

We recommend servicing at a KGM dealership or KGM Service Agent so you meet the manufacturer’s warranty obligations. KGM Service Agents have access to KGM service information, service tools and electronic diagnostic equipment, and KGM technicians are trained specifically on KGM vehicles.

If you have questions about how your KGM works, contact your nearest KGM Service Agent. Find a KGM Service Agent or book a service.

Parts wear at different rates, so not every part is replaced at every service. As a guide, a service may include:

Horn, lights and indicators; wiper blades and washers; hand brake and pedal operation; battery; drive belt; engine oil and coolant; pollen filter; brake and clutch fluid; air cleaner filter; latches, hinges and locks; wheels and tyres; tyre wear and pressure check; and rotating the wheels as needed to maximise their life.

Check the maintenance schedule in your owner’s manual for the items that apply to your vehicle.

The first service for every KGM is due at 5,000 km. If you travel more than 15,000 km in less than a year, we recommend servicing every 15,000 km, as advised by your local KGM Service Agent.

Services stay on the 15,000 km schedule (15,000, 30,000, 45,000, 60,000, 75,000 km and so on) even if one is done late. For example, if a service is done at 17,000 km, the next one is still due at 30,000 km, not 32,000 km.

A service more than 2,000 km later than recommended can void the mechanical warranty. Not using genuine approved parts voids the KGM warranty.

The new-vehicle warranty covers any part of your vehicle that becomes defective because of faulty materials or workmanship in manufacture or assembly, within:

Rexton: 5 years or 150,000 km. Torres Hybrid and Musso Grand: 5 years or 100,000 km. Whichever comes first, from the date of original sale.

A KGM dealer or KGM Service Agent is best placed to decide whether a failure is a manufacturing fault or normal wear and tear. Report any fault as soon as you can. Once the dealer or Service Agent confirms the failure is covered, they can usually carry out the repair.

Read about the KGM warranty.

From your KGM dealer. In most cases they can supply parts straight off the shelf or order them from KGM New Zealand. Dealers have access to genuine parts made to the same standard as the originals. A wide range of accessories is available, and KGM New Zealand also stocks parts for used imports.

Parts and accessories.

We recommend genuine KGM parts for maintenance and repairs. They are designed, built and tested to keep your KGM running at its best.

Braked towing capacities: Torres Hybrid: 1,300 kg; Rexton: 3,500 kg; Musso Grand ADVENTURE: 3,500 kg.

Always stay within the applicable vehicle, trailer and towbar ratings and load limits. Ask your dealer to confirm the limits for your towing setup.

An unbraked trailer has no brakes, so the towing vehicle does all the braking. A braked trailer has its own brakes, applied through a mechanical linkage. That’s why braked towing weights are often higher than unbraked ones.

Tow accessories are available for the whole KGM range. Ask your dealer about the accessories available.

Diesel engines produce more carbon, which is held in the engine oil. Over time the carbon build-up thickens the oil, so it needs changing more often.

KGM offers finance and insurance products through third-party providers. Email fleet@kgm.co.nz or see finance.

Contact your nearest KGM dealer. They’ll replace the battery for you.

When a navigation update is available for your vehicle, we’ll contact you and ask you to book a service. Your local KGM Service Agent will carry out the update.

If your maps are out of date and the update is no longer free, you can buy updated maps through your local KGM Service Agent.

First, talk to the Sales Manager or Service Manager at your KGM dealership. If your concerns are not resolved, ask to speak to the Dealer Principal.

If that doesn’t resolve it, call our Customer Relations team on 0800 510 015.

ABS stops the wheels locking up under braking, so they keep traction with the road and respond to your steering. This helps avoid uncontrolled skidding.

EBD automatically varies the braking force applied to each wheel, based on road conditions, speed and load.

EBA increases braking pressure in an emergency.

ASC improves stability by detecting and reducing loss of traction (skidding).

Traction Control is part of Active Stability Control. It responds straight away to loss of traction by braking the wheel that’s slipping and sending power to the others, so you keep your intended path through turns and on tricky surfaces.

If a trailer starts snaking while you’re towing, Trailer Sway Control helps you regain control of the steering and direction.

On a steep hill, it holds the brakes for a few seconds while you move your foot from the brake to the accelerator, so you don’t roll back.

You set a speed, and an alarm sounds if you go over it. It helps you stay within the speed limit.

Check the crash rating of any vehicle at rightcar.govt.nz.