24/7 roadside assistance
Help is a phone call away, 24 hours a day, 7 days a week. Call 0800 883 883 and give your vehicle registration number.
Updated
Get help
Call 0800 883 883 and give your vehicle registration number. You can also request help through the online roadside portal, run by First Rescue.
Roadside assistance is included with every new KGM for the whole new-vehicle warranty period. You get unlimited callouts, as long as your vehicle has a current warrant of fitness (WoF) and registration.
We aim to get you back on the road quickly and safely. If we can’t fix the problem at the roadside, we’ll transport your vehicle to the nearest authorised KGM service centre.
What’s included
- Flat or faulty battery: a jump start and other practical roadside help at no cost. If the battery is faulty, still under warranty and the vehicle can’t be made mobile, we’ll tow it to the nearest KGM authorised repairer. If the battery is out of warranty, we’ll supply a replacement at the roadside if one is available, or transport you to the nearest battery replacement facility.
- Keys locked in the vehicle: we’ll try to reopen your vehicle. You may need to show proof of ownership or the owner’s authorisation. Covered up to $200 including GST; you pay any extra cost.
- Lost keys: we’ll find and deliver your spare key, or help the driver collect it. If there is no spare, we’ll transport the vehicle to the nearest KGM authorised repairer. We’re not responsible for damage or repair costs from moving a locked vehicle. Covered up to $200 including GST; you pay any extra cost.
- Out of fuel: we’ll deliver up to 5 litres of petrol or diesel. If delivery isn’t possible, we’ll transport your vehicle to the nearest service station. If you run out of CNG or LPG, we’ll transport you to the nearest station that can refuel your vehicle. If you’ve used the wrong fuel, we can transport your vehicle to the nearest repairer or service station at the driver’s cost.
- Out of charge (electric vehicles): we’ll send an EV charging van for a top-up of about 5 km of range, or transport your vehicle to the nearest charging station, your home or your business.
- Flat tyre: we’ll remove the flat tyre and fit your spare. If the spare is also flat or you don’t have one (for example, your vehicle uses a tyre mobility system), we’ll refill the tyre if possible or transport your vehicle to the nearest KGM authorised repairer or a place of safety.
- Mechanical breakdown: we’ll transport your vehicle to the nearest KGM authorised repairer or a place of safety.
- Away from home: if your vehicle is immobilised more than 100 km from your home and repairs will take longer than 24 hours, you can continue your journey another way. We can transport the vehicle to your home or your destination, whichever is closer, or take you back to the repairer to collect it.
- Rental car: in the same situation, we’ll provide a rental car worth up to $120 a day for up to 3 days. You pay for fuel and any insurance waiver reduction costs.
- Accommodation (instead of a rental car): in the same situation, we’ll cover up to $120 a night, room only, for up to 3 nights.
- Accident or collision: once everyone is safe, we’ll give you guidance and, if you ask, arrange a tow to a KGM authorised repairer or a safe place. Towing and storage after an accident are at the owner’s or driver’s cost.
- Emergency contact: we can connect your call to family, friends or colleagues to let them know you’re delayed.
- Windscreen or glass damage: we’ll refer you to the nearest approved repairer or automotive glass specialist.
- Follow-up call: we may call you afterwards to check everything was resolved and you’re happy with the help you got.
What’s not covered
Roadside assistance does not cover:
- Vehicles used in motor racing, rallies, or speed or duration testing, or practice for them.
- Loss of or damage to the vehicle’s contents.
- Damage from forced entry to recover keys locked in the vehicle, where the provider briefed you on the risk and you signed their indemnity form first.
- Recurring faults caused by poor care or maintenance, or a known fault that was not repaired.
- Vehicles disabled by floods, snow or other road or weather conditions that stop us reaching them.
- Vehicles bogged or trapped off road, or off designated public roads (other than a private residence), that a normal two-wheel-drive recovery vehicle can’t reach.
- Vehicles over 4 tonnes gross laden weight and 5.5 metres in total length.
- Vehicles left unattended.
- Vehicles not registered to the KGM Roadside Assist programme.
- Vehicles without a current registration and warrant of fitness.
- Parts, labour and other repair costs beyond the benefits listed above.
- Repeated mechanical events: more than five in a calendar month for the same model, notified to and discussed with KGM Aftersales.
- Repeat callouts for the same fault where the repair was not completed within the calendar month.
- Non-warranty events. We’ll still help you, but if the fault isn’t covered by warranty or is accident damage (for example wrong fuel, or a punctured radiator or water hose), the cost of the callout is added to your dealer’s repair invoice.