KGM 24-HOUR ROADSIDE ASSIST
In the unlikely event your KGM encounters a problem, 24/7 Roadside Assistance is on hand to get you moving again. From flat batteries and misplaced keys to unexpected mechanical issues, help is only a phone call away.
If you need assistance, simply call 0800 883 883 and provide your vehicle registration number.
Roadside Assistance is automatically included with all new KGM vehicles registered from 1 January 2025. If your vehicle was purchased before this date, cover may differ, please check your warranty and service booklet or speak with your authorised KGM dealer to confirm.
From 5 September 2025, owners of newly registered vehicles will also be able to request support via our online portal.
Our priority is to get you back on the road quickly and safely. Where immediate repairs aren’t possible, we’ll arrange transport to the nearest authorised KGM service centre.
You’ll also enjoy unlimited callouts each year, provided your vehicle has a valid Warrant of Fitness (WOF) and current registration.
What's Included:
If any of the following situations arise, here's how we can help:
• FLAT AND FAULTY BATTERIES: If your vehicle won’t start due to a flat battery, we’ll provide a jump start and any other practical roadside assistance at no cost to help get you moving. If the issue appears to be more serious, our team will carry out a quick test to assess whether the battery is faulty and requires replacement. If the battery is still under warranty and the vehicle cannot be made mobile, we’ll arrange towing to the nearest KGM Authorised Repairer in line with your towing entitlements. If the battery is out of warranty, a replacement may be supplied at the roadside (if available), or we’ll organise transport to the nearest battery replacement facility.
• LOCKOUT ASSISTANCE (KEYS LOCKED IN VEHICLE): If you’ve locked your keys inside your KGM, we’ll attempt to reopen your vehicle. Proof of ownership or the owner’s authorisation may be required before we proceed. This service is covered up to a limit of $200 (incl. GST). Any additional costs are the responsibility of the owner.
• LOST KEYS: If you’ve lost your keys and don’t have a spare set immediately available, we can either:
• Locate and deliver a spare key, or
• Arrange for the driver to retrieve the spare key, if that’s more practical.
If no spare key is available, we’ll organise transport of the vehicle to the nearest KGM Authorised Repairer. KGM Roadside Assist will not be responsible for any damage or repair costs resulting from moving the vehicle while it is locked.
A limit of $200 (incl. GST) applies. Any additional costs are the responsibility of the owner.
• OUT OF FUEL: If you run out of petrol or diesel, we’ll deliver up to 5 litres of fuel to help get you back on the road. If fuel delivery isn’t possible, we’ll transport your vehicle to the nearest service station. If you run out of CNG or LPG, we’ll arrange transport to the nearest station equipped to refuel your vehicle. If you’ve accidentally used the wrong type of fuel, we can organise for your vehicle to be transported to the nearest repairer or service station. In this case, transport costs will be the responsibility of the driver.
• OUT OF CHARGE (EV): If your electric vehicle runs out of charge, we’ll assess the situation and either:
• Send an EV charging van to provide a top-up (approx. 5km range), or
• Arrange transport to the nearest charging station, your home, or business address.
• TYRES ASSISTANCE: If you have a flat tyre, we’ll come to remove it and fit your vehicle’s spare wheel. If the spare is also flat or your vehicle doesn’t have one (e.g. it uses collapsible tyres or a Tyre Mobility System), we’ll assist with refilling the tyre if possible, or arrange transport to the nearest KGM Authorised Repairer or place of safety.
• MECHANICAL BREAKDOWN: We will transport the vehicle to the nearest KGM Authorised Repairer or place of safety.
• AWAY FROM HOME: Where a vehicle is immobilised more than 100 kilometres from the owner’s home and the repairs will take longer than 24 hours, the owner may elect to continue the journey by alternative means. If required, we will arrange for the vehicle to be transported to the owner's home or ultimate destination – whichever is the shorter. Alternatively, the owner/driver may choose to be repatriated back to the repairer to collect the vehicle
• RENTAL CAR: If your KGM is immobilised more than 100 kilometres from your registered home address and can’t be repaired within 24 hours, we’ll provide a rental vehicle valued up to $120 per day, for a maximum of three days. Fuel and any insurance waiver reduction costs will be your responsibility.
• ACCOMMODATION (IN LIEU OF A RENTAL VEHICLE): If your KGM breaks down more than 100 kilometres from your registered home address and can’t be repaired within 24 hours, we’ll cover accommodation costs of up to $120 per night (room only), for a maximum of three nights.
• ACCIDENT / COLLISION ASSISTANCE: If your KGM is involved in an accident, once everyone’s safety is confirmed, we’ll provide guidance and, if requested, arrange towing to an KGM Authorised Repairer or a safe location. Towing and storage costs in accident-related cases are the responsibility of the owner or driver.
• EMERGENCY CONTACT: If you experience a breakdown or accident, we can help notify your family, friends, or colleagues by connecting your call to let them know about any delays.
• WINDSCREEN OR GLASS REPAIRS: If your windscreen or windows are damaged, we’ll refer you to the nearest approved repairer or automotive glass specialist to get it sorted.
• UNLIMITED CALLOUTS: All vehicles covered by KGM Roadside Assist are entitled to unlimited callouts during the 12-month coverage period.
• CUSTOMER EXPERIENCE FOLLOW UP: After providing roadside assistance, we may give you a follow-up call to check that everything’s been resolved and you’re happy with the support received.
What's Excluded:
We will provide service to your KGM vehicle subject to the following conditions:
• Vehicles used in motor racing, car rallies, speed or duration testing or any practice thereof.
• Claims arising from the loss or damage to the contents of the vehicle.
• Claims arising from damage caused through the forced entry of a vehicle in any attempt to unlock and recover keys locked in the vehicle, whereby the owner or driver has been fully briefed on the risk and situation by the KGM Roadside Assist provider in attendance, and the owner/driver has subsequently agreed to sign the indemnity form offered by the provider prior to commencing forced entry/unlock of the vehicle.
• Claims arising from a recurring electrical or mechanical failure resulting from improper care or vehicle maintenance, or vehicle servicing where a known fault and repair has been neglected.
• Situations where the vehicle is disabled by floods, snow affected roads or is not accessible due to other adverse road or weather-related conditions.
• Vehicles being bogged/trapped in off road conditions, and not accessible by normal two-wheel drive recovery vehicles.
• Vehicles located off designated public roads (other than private residence), and not accessible by normal two-wheel drive recovery vehicles.
• Any vehicle exceeding 4 tonnes GLW and 5.5 meters total length.
• Vehicle has been left unattended.
• Any vehicle not nominated and registered to the KGM Roadside Assist Program
• Vehicles not displaying a current motor vehicle registration certificate and warrant of fitness.
• Costs relating to parts, labour or any associated costs for the repair of the vehicle outside of the benefits listed shall be at the owner or drivers expense.
• Repetitive mechanical events, greater than five events in a calendar month for the same model, notified and discussed with KGM Aftersales.
• Multiple callouts for the same fault for the same vehicle where the owner, driver or service agent has not completed the remedial repairs within the calendar month.
• Vehicles used in motor racing, car rallies, speed or duration testing or any practice thereof.
• Claims arising from the loss or damage to the contents of the vehicle.
• Claims arising from damage caused through the forced entry of a vehicle in any attempt to unlock and recover keys locked in the vehicle, whereby the owner or driver has been fully briefed on the risk and situation by the KGM Roadside Assist provider in attendance, and the owner/driver has subsequently agreed to sign the indemnity form offered by the provider prior to commencing forced entry/unlock of the vehicle.
• Claims arising from a recurring electrical or mechanical failure resulting from improper care or vehicle maintenance, or vehicle servicing where a known fault and repair has been neglected.
• Situations where the vehicle is disabled by floods, snow affected roads or is not accessible due to other adverse road or weather-related conditions.
• Vehicles being bogged/trapped in off road conditions, and not accessible by normal two-wheel drive recovery vehicles.
• Vehicles located off designated public roads (other than private residence), and not accessible by normal two-wheel drive recovery vehicles.
• Any vehicle exceeding 4 tonnes GLW and 5.5 meters total length.
• Vehicle has been left unattended.
• Any vehicle not nominated and registered to the KGM Roadside Assist Program
• Vehicles not displaying a current motor vehicle registration certificate and warrant of fitness.
• Costs relating to parts, labour or any associated costs for the repair of the vehicle outside of the benefits listed shall be at the owner or driver's expense.
• Repetitive mechanical events, greater than five events in a calendar month for the same model, notified and discussed with KGM Aftersales.
• Multiple callouts for the same fault for the same vehicle where the owner, driver or service agent has not completed the remedial repairs within the calendar month.
• Non warranty events – KGM Roadside Assist and the service provider will continue to support the customer at their time of need however once the vehicle is transported to the authorised dealer or service agent and the fault is deemed not to be covered under warranty or is deemed as accident damage that the event costs be included into the dealer repair invoice to the customer i.e., incorrect fuel, punctured radiators, water hoses etc.
