FREQUENTLY ASKED QUESTIONS

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About Us

Why has SsangYong rebranded to KGM?

SsangYong has rebranded to KGM to signify a fresh start and a renewed focus on innovation, quality, and global competitiveness.

KG Mobility acquired SsangYong in 2022 and rebranded it globally in 2023, with markets now aligning with the new brand identity.

What does KGM stand for?

KGM stands for KG Mobility who acquired SsangYong in 2022.

Where does KGM come from?

Rooted in South Korea's rich automotive heritage, KGM embodies a fusion of tradition and cutting-edge technology. Drawing inspiration from the country's innovative spirit, KGM stands at the forefront of automotive excellence, blending meticulous craftsmanship with state-of-the-art advancements. With a commitment to quality deeply ingrained in its Korean roots, every KGM vehicle reflects precision engineering and attention to detail. From sleek designs to sophisticated features, KGM seamlessly integrates tradition with modernity, offering drivers an unparalleled driving experience that pays homage to its Korean heritage while embracing the future of automotive innovation.

Miscellaneous

Where is my nearest KGM dealer?

To find your nearest dealer, click here.

What is the maximum towing capacity of a KGM?

KGM’s class leading capacities range from 1500kg to 3500kg braked towing dependant on the model.

How do I find a tow bar to fit my car?

We have tow accessories available to cover all of the KGM range. Talk to your dealer about the range of accessories available.

Why is it that diesel engines require more frequent engine oil changes than the petrol equivalents?

Diesel engines produce larger amounts of carbon, which is suspended in the engine oil. Eventually
the build-up of carbon will solidify the engine oil, so it needs to be changed more frequently.

How do I find out about finance or lease options?

KGM offers a full suite of finance and insurance products through third party providers. Please contact us at fleet@kgm.co.nz. 

Can I get my vehicle serviced at any garage?

We recommend that you take advantage of the service facilities available at all KGM dealerships and Service Agents throughout New Zealand to ensure you oblige with the manufacturers warranty obligations. All KGM Service Agents have access to KGM service information, service tools and electronic diagnostic equipment. KGM technicians are specifically trained to service your KGM vehicle efficiently and economically. Nobody else is better equipped to take care of your new KGM. Should you have any queries on the operation of your KGM, please contact your nearest KGM Service Agent, who will be happy to assist you. Click here to find a KGM Service Agent.

Where can I purchase parts and accessories for my vehicle?

Owning a KGM vehicle gives you access to an unrivalled parts replacement service. In most cases, replacement parts can either be supplied straight off the shelf at the dealership or delivered from KGM New Zealand. KGM Dealers have access to genuine parts which are manufactured with the same precision and quality as the original. A wide range of accessories are available to personalize your vehicle, and KGM NZ also stocks parts for used imports.

How do I know whether a fault with my vehicle is covered by the new vehicle warranty?

KGM’s new vehicle warranty covers any part of your vehicle, which becomes defective due to faulty materials or workmanship in manufacture or assembly within five years / 150,000-kilometres (whichever occurs first), from the date of original sale.

A KGM Dealer or KGM Service Agent is in the best position to determine whether your vehicle has a manufacturing fault, or if the failure is due to normal wear and tear. As a KGM customer, you are obliged to report any fault as soon as you can. Once the KGM Dealer/Service Agent has confirmed that the failure is covered under warranty, they are usually in the best position to carry out repairs.

What does a service include?

Not all the parts on your car are replaced every time you have a service, as they wear and deteriorate at varying times and distances travelled. As a guide, a service may include the following:

 

     • Horn, lights and indicators
     • Wiper blades and washers
     • Hand brake and pedal operation
     • Battery
     • Drive belt
     • Engine oil and coolant
     • Pollen filter
     • Brake and clutch fluid
     • Air cleaner filter
     • Latches, hinges and locks
     • Wheels and tyres
     • Tyre wear and pressure check
     • Wheels rotated as required to maximise life


Please refer to the maintenance schedule of your owner’s manual for specific items.

Can I use non-KGM genuine parts?

We recommend KGM genuine parts when you replace any of the parts of your car during
maintenance or repair. These have been designed, constructed and tested to keep your KGM vehicle
running at its best.

I have a complaint about a KGM Dealer, who should I speak to?

We recommend in the first instance you discuss your concerns with the Sales Manager or Service Manager at your KGM Dealership. Should you feel your concerns have not been addressed, you can ask to speak to the Dealer Principal.
Failing this you can contact our Customer Relations Team on 0800 510 015.

What’s the difference between braked and unbraked towing weights?

An unbraked trailer has no brakes fitted so the vehicle towing it does all the braking. A braked trailer has brakes fitted; therefore, the trailer will apply its brakes through a mechanical linkage. This is why braked weights are often greater than the unbraked weights.

My battery is running low on my remote key or KOS, where can I get a new one?

Contact your nearest KGM Dealer and they’ll help to replace the battery for your remote or KOS.

I bought a demo KGM vehicle - when should I service my vehicle?

Please note the very first service for all KGM vehicles is required at 5,000kms.
If you travel more than 15,000 kilometres in less than one year, we recommend that you service your vehicle every 15,000 kilometres as advised by your local KGM Service Agent.

If service is over 15000km, the next service is still due at the next scheduled 15000km period i.e. 15k, 30k, 45k, 60k, 75k, etc, not 33000km because the customer had it serviced at 17000km. Any service over 2000km above recommendation must be warned that this can void the mechanical warranty. Failure to use genuine approved parts voids the KGM warranty

What is Anti-lock Braking System (ABS)?

ABS is a safety system that allows the wheels on a vehicle to maintain traction with the road surface according to driver inputs while braking, preventing the wheels from locking up (ceasing rotation) and helping to avoid uncontrolled skidding

What is Electronic Brakeforce Distribution (EBD)?

EBD is a braking technology that automatically varies the amount of force applied to each of a vehicle's wheels, based on road conditions, speed, loading, etc.

What is Emergency Brake Assist System (EBA)?

EBA is an automobile braking technology that increases braking pressure in an emergency.

What is Active Stability Control (ASC)?

ASC is a computerised technology that improves a vehicle's stability by detecting and reducing loss of traction (skidding).

What is Traction Control (TC)?

This system is a feature of Active Stability Control and responds immediately to loss of traction. By braking the wheel that’s slipping and sending power to the others, it means you keep the path you intended as you turn or navigate tricky surfaces.

What is Trailer Sway Control?

Trailers tend to be unstable. In the event of a trailer snaking while being towed, the Trailer Sway Control function takes over to help the driver regain control when this alarming phenomenon starts to affect the steering and directional stability.

What is Hill Hold/Launch Assist?

If you’re on a steep hill, this system applies the brakes for a few seconds while you move your foot from brake to accelerator, preventing roll back.

What is a Speed Alert System?

To ensure you don’t go over the speed limit when you’re on the road the driver can set a predetermined speed. An alarm will sound when you go above the set limit.

How can I find out how my vehicle rated in crash tests?

You can check the crash rating of your vehicle or any vehicle by visiting http://rightcar.govt.nz/

How can I update my Satellite Navigation system with the latest map data?

When a navigation update is available for your vehicle you will be contacted and advised to make a service booking. Your local KGM Service Agent will carry out the update.

If your navigation update is out of date and no longer free you may purchase the updated maps via your local KGM Service Agent.

EVX

What is the range of the EVX?

The EVX comes with a  WLTP test range of 462km*.

Is Torres EVX available in all-wheel drive?

Torres EVX is available as a front wheel drive only.

How many seats does Torres EVX have?

Torres EVX is a 5-seater.

What is the Torres EVX transmission?

The EVX comes with a 6-speed automatic transmission.

How far can the electric KGM Torres EVX go on a full charge?

When range tested by the WLTP four-phase test rate, a single charge will give the Torres EVX a combined pure electric range of 462km* in optimal driving conditions. Like petrol and diesel cars, range is influenced by a variety of factors, including driving conditions, weather, load, tyres and aerodynamics.

What happens if I end up with an empty battery?

Like a petrol or diesel car, your electric car will warn you when its running low. It will also switch automatically to energy-saving mode. Should something go wrong, as a driver of an electric vehicle you can call KGM Roadside Assistance on 0800 883 883 toll free anywhere in New Zealand.

How ready is your business for electric vehicles?

Anticipating the right time to make the move to plug-in hybrid and electric cars and vans can be a challenge, and we know that there are many areas to consider – from charging and electric vehicle choice to rebates.

Contact us to find out if electric KGM vehicles would benefit your business.

How long does the battery last?

You’re likely to be pleasantly surprised by how long the batteries last, and performance is improving all the time. The key factor is how often the battery is charged and discharged.

At KGM, we have a warranty of 10 years / 1,000,000km whichever comes first.

A mobile phone can lose value because the battery ages rapidly. Do owners of electric vehicles have to worry about this?

No, electric vehicles use lithium-ion batteries, which have proved themselves in millions of applications. The technology is so far advanced that Volkswagen can, with good conscious, give a guarantee on batteries. The battery can be charged thousands and thousands of times in this period. We offer a 5-year/150,000-kilometre warranty battery warranty on all our BEV model, the KGM Torres EVX.

Which public charging stations can I use for my KGM?

Your KGM Torres EVX is compatible with most public charging stations and uses a Type 2 Charger Cable. Currently, KGM vehicles are not compatible with public Tesla DC chargers.

Can EV chargers be used outside in the wet?

Yes, an EV car can be charged outside in the wet as these chargers and cables are IP54 rated.

Can I schedule charging?

Yes, you can set charging schedules from the vehicle.

Do I still need to service my KGM Torres EVX even though it is an EV?

Yes, like all vehicles it is important to service your KGM EVX regularly. Irregular or lack of servicing will affect the vehicle warranty.

Do you have a preferred charging partner?

To charge your car at home, it's recommended that you install a smart electric vehicle charger in our home. KGM have partnered with EVNEX to deliver your home-charging solution. Visit www.evnex.com to find out more.

*Figure based on WLTP (Worldwide Harmonised Light Vehicle Test Procedure) static laboratory combined average city and highway cycle test, which measure, energy consumption, range and emissions in passenger vehicles, figures stated for the purposes of comparison amongst vehicles tested to the same technical procedures only. Actual real world range results will vary depending on a combination of factors including but not limited to load, driving style, type of journey, vehicle configuration, battery age and condition, use of vehicle features (such as heating and air conditioning), as well as operating, environmental and climate conditions.

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